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Conflict Resolution


“Out beyond ideas of wrongdoing and
right-doing there is a field. I’ll meet you there ”

Conflict is harmful to the long-term health and sustainability of leaders and their organizations. Conflict goes deeper than what appears on the surface. It impacts relationships, team performance, productivity, and a healthy workplace.  For the organization and its leaders, it is essential that individuals identify the source of the conflict and resolve it. This often requires a skilled facilitator trained in conflict management and dispute resolution.

We have a proven track record of facilitating conversations that address and successfully resolve conflict. Our structured process helps you resolve the conflict:

  • One-hour interviews with the parties that offer greater insight into the source of the conflict. The interviews allow the individuals to express their perspective, build rapport with the facilitator, and understand the protocol for the conversation.
  •  During the conversation, the parties meet and discuss issues, brainstorm solutions, and develop specific behaviorally based strategies to address the issues identified.
  • As a result of the conversation, a document is developed by the parties. The Memorandum of Understanding (MOU) outlines their new behavior towards one another, and how they will resolve future conflicts. 


Insight Edge can also help you develop a dispute resolution system that can provide a consistent and ongoing way to address conflict at all levels of the organization.

“I worked with Karen on a conflict resolution engagement. Her knowledge and experience coaching and facilitating resolution through nuanced situations was invaluable. Her approach was targeted, personal, and sustainably effective. We were left with closure, direction, and confidence as we go forward.”
Ami Verhalen
Vice President of People at Delve